Frequently Asked Questions
General
To tour our property, please bring a government-issued photo ID for check-in. We will need your physical ID, we cannot accept photos or digital IDs. It’s also helpful to have a notebook or phone to take notes and photos, as well as a list of questions about the community or lease terms.If you’re moving with a roommate or partner, it’s great to have them join the tour. If you’re ready to apply, consider bringing a checkbook or credit card for deposits. We look forward to showing you around our community!
An accessible apartment is an apartment that is easy for people with disabilities to enter and use. Accessible apartments are designed to meet the requirements of the Fair Housing Act and the Americans with Disabilities Act (ADA).
Yes, we offer a special perk to the following employers:
- Fort Carson
- Peterson AFB/NORAD/Space Command
- US Air Force Academy
- Memorial Hospital
- Progressive Insurance
- Penrose-St. Francis Health Services
- Hewlett-Packard
- Schriever AFB
- Lockheed Martin
- All Local Heroes (Military, Firefighters, Police, Local Government, School/University Employees, & Medical Professionals)
Rental Terms and Fees
We are so excited to welcome you home! To quickly secure a space, you can complete our online application process. Just go to our website and click "Apply Now" in the top right corner and follow the instructions. Make sure to have all the necessary documents: social security number and driver’s license number, and payment ready for the application fee and security deposit. If verification of income is needed, paystubs, tax returns, offer letters, or linking a bank account will suffice.
We currently offer lease terms from 12-15 months.
All utilities are separate and must be set up in the tenant's name by move-in. This includes electricity and gas. Water and sewer are billed monthly through the building's ledger.
The rent is due on the 1st of every month. All payments are made online through our residential portal.
Acceptable payment forms include credit or debit card and the option to link to your bank account.
A late fee is assessed if rent is not received by the 9th of the month. The late fee is 5% of the monthly rent.
Yes, a security deposit is required. The standard deposit is $500, but screening may prompt a higher deposit up to one month's rent. The deposit is refundable, provided there is no damage to the apartment beyond normal wear and tear, and all lease terms are met.
The application fee is $26 per person, including guarantors, and is non-refundable, while a $200 administrative fee is refundable if the application is denied or applied toward the security deposit if approved; monthly fees include $56 for internet, $16 for smart home technology, $4 for utility billing, and $21 for valet waste.
Approximately three months before your lease expires, we will contact you with an invitation to renew your lease. The rental rate offered may vary from your current rate based on the apartment's fair market value at that time. We will also do our best to offer various lease term options; short-term fees may apply. We hope you will choose to renew your lease agreement for another term, which you can do electronically in the Thompson Thrift Resident Portal App. If your plans will be taking you away from our community, your lease agreement requires a written 60-day advance notice.
To protect our residents, communities, and applicants, we use identity and fraud prevention screening as part of the application process. This helps ensure all applications are legitimate, secure, and evaluated consistently.
You may be asked to verify identity and income. This may include secure bank linking, pay stubs, tax transcripts, or additional documentation depending on your employment or income type.
Documents must be submitted in their original format through our secure verification system. Altered, redacted, or falsified documentation may result in application denial. You may be asked to complete multiple verification steps so we can accurately confirm your information. We appreciate your help in completing the process. Providing required items promptly helps us process your application as quickly as possible.Additional verification helps ensure applications are accurate, protects our communities from fraud, and supports consistent qualification standards for all applicants. Providing requested documentation promptly helps avoid delays.
Two Dots protects your data with encryption and strict security controls, using your information only for verification, fraud prevention, and required services - never for sale or commercial sharing. For secure bank linking, Two Dots partners with Stripe, and neither Two Dots nor your property manager can see or store your bank username or password.
Bank statements help verify that income shown on pay stubs is being deposited consistently. This ensures applications are evaluated accurately and securely. Bank statements must be downloaded directly from your financial institution or verified through secure bank linking.
Screenshots, scanned copies, edited PDFs, or “Print to PDF” files remove key verification data. For security and fraud prevention, documents must be submitted in their original, unaltered, and unredacted format.
Self-employed applicants may be asked to provide a recent IRS tax transcript and verify income through secure bank linking. Business accounts alone may not be sufficient to verify personal income.
If you recently started a new position, we may verify your employment and compensation through your employer. You may also be asked to provide an offer letter or additional documentation.
If previously submitted documents were edited, scanned, converted, or missing required metadata, they cannot be verified. We may request original versions to complete your application.
Policies and Rules
Renters' insurance is strongly recommended to protect your personal belongings. However, you are only required to have liability coverage of $100,000, which covers potential damage to the property.
Residents can have 2 guests with them when using our amenities spaces. Any guests staying longer than 1 week in the home will be required to be on the lease.
Yes, pets are allowed! We welcome dogs and cats with no breed or weight restrictions. However, no aggressive animals are permitted. There is a $300 deposit due at the time of application and a $35 monthly pet rent per pet. This fee is waived for Emotional Support Animals (ESAs) and service animals with proper documentation.
Your lease agreement requires a written 60-day advance notice.
The penalty for breaking the lease early includes liquidated damage fees equivalent to one month's rent and paying any concessions that may have been credited.
Amenities and Services
The amenities we offer include our clubhouse, fitness center, pool/spa, dog park, pet spa, bike shop, and open parking. None of these amenities are an additional cost.
Guests are welcome to park in any open parking spot, and there is no extra cost for guest parking. Please refer to your lease for specific guidelines on visitors.
We do have maintenance on site available Monday through Friday from 8am – 5pm. In the event of an emergency after hours our residents can call our emergency maintenance line at, 855-933-4366 x4 to be directed to our on-call maintenance staff member.
Yes, we do offer EV garages for vehicle charging. The cost for an EV garage is $175 per month.
Property Details
While we do not offer any pre-furnished floorplan options, we encourage you to make your luxurious blank canvas your own. This allows you full control to release creativity and make your new home truly yours! If you need furnished options, please ask a leasing team member. We work closely with Cort Furniture so you can furnish your home on your terms. For more information, visit their website at www.cort.com and/or call 888-360-CORT.
All our available apartments come fully equipped with state-of-the-art appliances.
How many bedrooms do the apartments have? In the charming Mesa Ridge neighborhood, The Garrison offers a delightful selection of one-, two-, and three-bedroom apartments
To request repairs in a unit, the residents can submit a work order through their residential portal. We aim to address all repairs with a 24 hour turnaround.
No modifications are allowed in the units without prior management approval. Residents are allowed a reasonable amount of small nail holes for hanging pictures.
Neighborhood
Our community is located within El Paso County.
Our community is located within School District 49. This school district allows students to find exceptional educational choices and shape those choices into success. This district caters to all students by providing the Academy for Literacy, Learning, and Innovation Excellence, Banning Lewis Preparatory Academy, and Banning Lewis Ranch Academy. Across the district there are 12 preschools, 19 kindergartens, 21 elementary schools, 12 middle schools, 11 high schools, and 10 charter schools.
The Garrison offers the best entertainment, dining, convenience, and recreation all at your fingertips.
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