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Frequently Asked Questions

Frequently Asked Questions

Rental Terms and Fees

We are so excited to welcome you home! To quickly secure a space, you can complete our online application process. Just go to our website and click "Apply Now" in the top right corner and follow the instructions. Make sure to have all the necessary documents: social security number and driver’s license number, and payment ready for the application fee and security deposit. If verification of income is needed, paystubs, tax returns, offer letters, or linking a bank account will suffice.

All utilities are separate and must be set up in the tenant's name by move-in. This includes electricity and gas. Water and sewer are billed monthly through the building's ledger.

The rent is due on the 1st of every month. All payments are made online through our residential portal. 
Acceptable payment forms include credit or debit card and the option to link to your bank account. 
A late fee is assessed if rent is not received by the 9th of the month. The late fee is 5% of the monthly rent.

Yes, a security deposit is required. The standard deposit is $500, but screening may prompt a higher deposit up to one month's rent. The deposit is refundable, provided there is no damage to the apartment beyond normal wear and tear, and all lease terms are met.

Yes, there are a few additional mandatory fees: - Application Fee: $21 per adult applicant. - Amenities Fee: $150 monthly, which includes internet, valet trash service, Smart Rent access, and pest control.

Approximately three months before your lease expires, we will contact you with an invitation to renew your lease. The rental rate offered may vary from your current rate based on the apartment's fair market value at that time. We will also do our best to offer various lease term options; short-term fees may apply. We hope you will choose to renew your lease agreement for another term, which you can do electronically in the Thompson Thrift Resident Portal App. If your plans will be taking you away from our community, your lease agreement requires a written 60-day advance notice.

Policies and Rules

Renters' insurance is strongly recommended to protect your personal belongings. However, you are only required to have liability coverage of $100,000, which covers potential damage to the property.

Residents can have 2 guests with them when using our amenities spaces. Any guests staying longer than 1 week in the home will be required to be on the lease.

Yes, pets are allowed! We welcome dogs and cats with no breed or weight restrictions. However, no aggressive animals are permitted. There is a $300 deposit due at the time of application and a $35 monthly pet rent per pet. This fee is waived for Emotional Support Animals (ESAs) and service animals with proper documentation.

Your lease agreement requires a written 60-day advance notice.

The penalty for breaking the lease early includes liquidated damage fees equivalent to one month's rent and paying any concessions that may have been credited.

Amenities and Services

The amenities we offer include our clubhouse, fitness center, pool/spa, dog park, pet spa, bike shop, and open parking. None of these amenities are an additional cost.

Guests are welcome to park in any open parking spot, and there is no extra cost for guest parking. Please refer to your lease for specific guidelines on visitors.

We do have maintenance on site available Monday through Friday from 8am – 5pm. In the event of an emergency after hours our residents can call our emergency maintenance line at, 855-933-4366 x4 to be directed to our on-call maintenance staff member.

Yes, we do offer EV garages for vehicle charging. The cost for an EV garage is $220 per month.

Property Details

While we do not offer any pre-furnished floorplan options, we encourage you to make your luxurious blank canvas your own. This allows you full control to release creativity and make your new home truly yours! If you need furnished options, please ask a leasing team member. We work closely with Cort Furniture so you can furnish your home on your terms.  For more information, visit their website at www.cort.com and/or call 888-360-CORT.

All our available apartments come fully equipped with state-of-the-art appliances.

How many bedrooms do the apartments have? In the charming Mesa Ridge neighborhood, The Garrison offers a delightful selection of one-, two-, and three-bedroom apartments

To request repairs in a unit, the residents can submit a work order through their residential portal. We aim to address all repairs with a 24 hour turnaround.

No modifications are allowed in the units without prior management approval. Residents are allowed a reasonable amount of small nail holes for hanging pictures.

Neighborhood

Our community is located within El Paso County.

Our community is located within School District 49. This school district allows students to find exceptional educational choices and shape those choices into success. This district caters to all students by providing the Academy for Literacy, Learning, and Innovation Excellence, Banning Lewis Preparatory Academy, and Banning Lewis Ranch Academy. Across the district there are 12 preschools, 19 kindergartens, 21 elementary schools, 12 middle schools, 11 high schools, and 10 charter schools.

The Garrison offers the best entertainment, dining, convenience, and recreation all at your fingertips.

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